Dual Citizen


Terms of Service


Customer Service

Please direct all questions and inquiries to: hello@shopdualcitizen.com. We'll do our best to respond quickly but please allow up to 2-3 days to get back to you. 

Materials & Care

All of our items are handcrafted and may have slight imperfections.  This in no way will impact your item but we recommend taking extra care of your item. 

Return & Exchanges

If you are not completely satisfied with your purchase, you can send it back to us for an exchange or refund within 10 days of receipt.  Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your item securely and return your order with an insured trackable courier. DUAL CITIZEN is not responsible for items damaged or lost in transit.  We cannot refund shipping charges on returned, exchanged or damaged items.  We are unable to accept returns of worn or damaged items. Refunds can take up to 5-7 business days to post to your account. 

RETURN FORM

Shipping

All orders ship via USPS ground for free. Expedited shipping is available for a fee of $12.00.  Additional items in the order may increase this fee.  Currently, we're only shipping within the United States.  We're a small company so we're taking baby steps.  However, if there is something you simply MUST have, drop us a line at hello@shopdualcitizen.com and we'll work to get that item to you.

Payment

We accept payment via Visa, MasterCard, American Express and Discover.  We also accept debit cards with a Visa or MasterCard logo. This site is powered by Squarespace.  All commerce transactions go through Squarespace and Stripe.

Privacy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our email list.

Copyright 2015, All Right Reserved. The content of this site and products pictured are copyrighted under the United States copyright laws and is the property of DUAL CITIZEN.

 

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